Welcome to Faizal Privee Fragrances Ltd, a company registered at20 Wenlock Road, London, England, N1 7GU. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases.

We strive to ensure that all information on our website is accurate and up-to-date. However, we do not guarantee the completeness or accuracy of the content.

All content on this website, including text, graphics, logos, and images, is the property of Faizal Privee Fragrances Ltd and is protected by applicable copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

By placing an order with us, you enter into a contract for the purchase of goods. Once an order is submitted and paid for, it cannot be cancelled except in cases where an item is no longer available. This policy is in place because:

• Order processing begins immediately, involving logistical efforts.
• Payment processors do not refund transaction fees once a payment is made.
• Preparing and fulfilling an order requires time and labor.

We aim to process and dispatch orders promptly. Delivery times may vary based on your location and unforeseen circumstances. Once your order is dispatched, you will receive a confirmation email with tracking information.

Due to the personal nature of our products, we do not accept returns or offer refunds. We encourage customers to purchase samples before committing to full-sized products to ensure satisfaction.

We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for order fulfilment and communication purposes. For more details, please refer to our Privacy Policy.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

If you have any questions or concerns regarding these Terms and Conditions, please contact us atsales@faizalprivee.com.